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Frequently asked questions

Need help? Find your answer here!

We regularly receive questions from our customers. Here are the most frequently asked questions, organized by topic.

Water quality
Products and services
Technical support

Water quality

One thing we can probably all agree on is that we prefer to drink clean water—not only for health reasons, but also for its taste (and smell). While the idea of clean water may seem straightforward, it can actually be quite complex. Minerals, contaminants, and sediment can all affect the colour, odour, and taste of water. But how do you know what’s in your drinking water and whether it’s good for you?

We invite you to read our article pour connaître les différentes substances pouvant se trouver dans votre eau potable to learn more about the different substances that may be found in your drinking water.

The United States and Canada are fortunate to have access to some of the highest-quality drinking water in the world. However, a May 2019 report found that 43 U.S. states had locations where groundwater was contaminated with PFAS. A U.S. study also found that water filter pitchers are ineffective at removing all contaminants found in tap water.We invite you to read our article to learn more.

There are different opinions on the subject. Some people support reverse osmosis, while others oppose it because the process removes minerals from the water. Those in favour argue that water purified of contaminants can only be beneficial to health, while those against it believe that water without minerals can create an imbalance in the human body.

We firmly believe that reverse osmosis water is good for your health for the following reasons:

  • Any potential mineral deficiencies associated with reverse osmosis water are largely offset by a balanced diet.
  • For those who prefer water with a higher pH, we offer pH-stabilizing cartridges.
  • Reverse osmosis is the only process capable of removing all contaminants, including excess dissolved salts (≤ 500 mg/L), such as those commonly found in well water.
  • Reverse osmosis, or its equivalent (demineralized water), is already widely used in the bottled water, food, dental, pharmaceutical, and other industries.

Hard water contains high levels of “hard” minerals, particularly magnesium and calcium. Water hardness is measured in grains per gallon (gpg). Water is considered hard when it measures above 3.5 gpg. So why does it matter whether the water flowing through your plumbing system is hard or not?

We invite you to read these articles to learn more:

Products and services

Yes, we offer various types of water testing. Results are usually available within 48 to 72 hours.

Contact us to find out the price of the specific water test you need.

We offer filtered still or sparkling water systems directly at the point of use in various formats: at the sink, through a freestanding dispenser, or with a countertop dispenser. We also offer customized water filtration and purification solutions for treating water throughout an entire home or commercial facility.

Whether you want better-quality drinking water or need to address a specific water issue, we have the right solution. Our company also specializes in custom solutions for all types of engineering projects. With many years of experience, our team will be happy to guide you, whatever your needs.

Of course! You can choose to purchase or rent your equipment. The advantage of renting is that annual maintenance is included and the equipment is covered by a warranty.

Visit our Financing and rental section to learn more.

Over time, contaminants accumulate in the membranes. After a few months, the membranes need to be serviced to prevent excessive buildup, which can keep them from working properly—that is, effectively filtering your water and ensuring it is safe to drink.

Technical support

Blupura sparkling water dispenser

Cause 1: The CO2 cylinder is empty.

  • Solution 1: Check whether the CO2 cylinder is empty. If so, replace it.

Cause 2: The CO2 cylinder pressure is above level 2.

  • Solution 2: Check the CO2 regulator pressure level and make sure it is below 3 bar.

Watch the instructional video.

Cause: The pump is blocked.

Solution: Turn off the sparkling water dispenser and wait 30 seconds before turning it back on.

Watch the instructional video.

Possible cause: The water valve is closed.

  • Solution 1: Open the water valve.
  • Solution 2: Turn the unit off and back on to reactivate the pump.

Cause 1: The filters are clogged.

  • Solution:
    1. Check the remaining capacity on the litre counter.
    2. Replace the filter (contact our technicians).

Cause 2: Low inlet water pressure.

  • Solution: Call a technician.

Causes:

  1. The thermostat is not set correctly.
  2. The rear ventilation grille may be clogged with dust.

Solution: Clean it with a brush or blow it out with compressed air.

Cause: The pressure from the CO2 cylinder may be too high.

Solution: Reduce the CO2 pressure by turning the regulator knob counterclockwise until the water flows steadily. Call a technician if necessary.

Cause: The pressure from the CO2 cylinder may be too low.

Solution: Increase the CO2 pressure until the water flows steadily (turn counterclockwise). Call a technician if necessary.

Activo water softeners and specialized filters

  • Step 1: Press SET CLOCK.
  • Step 2: HOUR – Adjust the hour by pressing the UP/DOWN arrows. AM/PM will alternate after 12. Press NEXT to proceed to Step 3.
  • Step 3: MINUTES – Adjust the minutes by pressing the arrows.
  • Step 4: Press NEXT to exit. Press REGEN to return to the previous step.

Watch the video: Setting the time – Clack 5-Button Tahoe.

Sometimes, it may be necessary to initiate a regeneration before it occurs automatically. This is called a manual regeneration. This may be required when increased water consumption is expected or when the system has operated without salt.

  1. To initiate a manual regeneration that will take place at the time programmed in the system, press and release the REGEN button. The words REGEN TODAY will flash on the screen to indicate that regeneration will occur at the programmed time.
  2. If you press the REGEN button by mistake, you can cancel the command by pressing the button again. NOTE: If the regeneration time is programmed to “0,” there is no delayed regeneration, and the REGEN TODAY message will not appear when the REGEN button is pressed.
  3. To initiate an immediate manual regeneration, press and hold the REGEN button for 3 seconds. The system will immediately begin the regeneration cycle. This command cannot be cancelled.
  1. Open the housing.
  2. Locate the battery compartment (upper left).

Watch the instructional video.

  • Step 1: Press the NEXT button until SALT appears on the screen. The display may alternate between SALT and LBS REMAINING.
  • Step 2: Press SET CLOCK.
  • Step 3: Set LBS REMAINING by pressing the arrows to adjust the number of pounds of salt remaining in the brine tank. NOTE: Estimate the number of pounds of salt remaining in the tank when adding salt.
  • Step 4: Press SET CLOCK to exit Adding Salt. The controller will now display one of three screens during normal operation. Press NEXT to view GAL CAPACITY REMAINING or TIME OF DAY.

Replacing the leak detector battery
Watch the video: Replacing the leak detector battery